Q: Why do I need to move my website? What does website migration consist of?
A: The website migration service provided by XtraByte is absolutely free and involves transferring all your website files, databases and emails from your current provider to your brand–new hosting account with us. We will also revise all the settings necessary for your websites to be completely operational on our leading–edge cloud hosting platform.Our technicians are completely capable of moving any type of website. With years of work experience in the industry, they’re experts in the specificities of our web hosting platform, our Control Panel as well as all other popular Control Panels. For them, moving a custom web app with numerous custom libraries is as elementary as transferring a simple WordPress blog.
Q: How long will it take for my web site to be transferred over to your platform?
A: While we cannot give you an exact time interval, because there are many variables, among them the physical size of the files and databases, the physical location of the present host’s server, the complexity of your site and the current workload of our Website Migration Department, etc., we’ll give our best to move your website within 48 hours, and in some cases – within 24 hours (when the website content is not large).
Q: Do you require something from me before you start moving my site?
A: Yep. We will need to have the name of the web site that you wish us to transfer. We’ll also need a means to access your current web hosting account so that we can get the content pertaining to your web site.
Q: The login info for my hosting account is sensitive. How can I trust you?
Q: Will my site be unavailable during the transfer?
A: Your web site will continue to work exactly like it did before with your former hosting provider. As soon as we have completed the transfer, your website will be configured to work on our web hosting platform and we’ll ask you to preview it. If it is functioning correctly, all you will need to do is modify the name server resource records pertaining to your domain. Your web site will be migrated over to us with no downtime whatsoever.
Q: Will my current hosting provider learn that I am leaving them?
A: Nah. We’ll never get in touch with your web hosting provider about anything at all. They will not be aware of the website transfer either.
Q: Does it make any difference what platform my present provider is using?
A: We can transfer your website from any web hosting provider or any Linux–powered hosting platform as long as we can access the Control Panel and there’s File Transfer Protocol access available.The only websites that we are unable to transfer are those based on closed–source software applications such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.