Customer Support Channels
A 1–hour Response Guarantee
Providing quality support in time is our high priority, so we support each hosting plan with a 1–hour ticket resolution warranty. As you send a ticket or send us an email, our user help and support staff will try their best to provide the most adequate solution to your issue and to give you information quickly.
A Top–quality Support Service
Our technical support service is supplied by a team of proficient techs who will be ready to react to your questions promptly. You can easily speak with the support staff by launching a customer assistance ticket from your Web Site Control Panel or by posting us an email. On business days, you may also contact us on the phone or use the online chat service.
An Intuitive Help Section
XtraByte’s Control Panel supplies a broad knowledge base that is incorporated into all sections. In each part, you’ll find a Help press button that will load for you a variety of step–by–step online classes on how to make use of a specific feature or accomplish a selected action. Also, we have produced guide films to help you get a better idea of the Control Panel’s interface.