A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be attended to in maximum 60 minutes after the trouble ticket or email is submitted. If your case calls for further assistance from a system administrator, we will forward the support ticket or the email to the person on duty, without delay then leave a note to notify you that more time will be needed for finding a solution. If you make use of our Managed Servers package, any of the server management tasks included there will be completed whenever you wish.
A Premium–Quality Technical Support Service
Our technical support staff will be available to you 24/7 if you need assistance while working with our Web Site Control Panel or with any of the applications that we have pre–installed for you on the dedicated web hosting server. What is more if you require help handling the day–to–day admin tasks on your server, you can take a glance at our Managed Servers package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
Our Web Site Control Panel has been installed by default for every dedicated server. Among its features is a very useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most help articles have video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.