A 99.9% Server Uptime
We’ve set up our hosting platform using reliable hardware components and strongly tweaked software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on all our hosting servers to guarantee utmost security and stability. We’ve set up a number of DoS prevention units along with powerful firewall software to make sure our network is impenetrable and safe.
Our hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s essential that you also set up your own network architecture. That is why we set up a custom internal network in all our data center facilities. Based on enterprise–grade Juniper routers and switches, our internal network allows for amazingly fast data transmission rates and is fully redundant.
In this way, you will enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, no matter which web hosting package you’ve selected.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned cash at stake, you cannot feel truly safe. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel content with our service or in case you need to get a bit more powerful web hosting solution, like a VPS servers or a dedicated servers – you’ll get a full refund, without hidden costs or reimbursement charges.
24/7 Technical Support
We have carefully chosen each individual member of our 24x7 support team to ensure that we can offer the very best help desk service that you can possibly get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. Besides, they are available to you 24/7/365 – you will be able to contact them at any moment and they’ll get back to you ASAP.
Their average response time is below 20 minutes, while with other web hosting distributors you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to in less than an hour.