Find out precisely what phone support includes in the web hosting community.
You will find lots of hosting providers on the market, but many of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to reach the company over the telephone. The type of support that you'll have via this method of communication will vary depending on the provider - a few of them provide expert telephone support, many others offer basic and customer support only because some matters are more time-consuming and it would be quicker to be resolved through a trouble ticket, especially when the situation needs to be escalated. However, it's good to find that you can always get in touch with your hosting supplier as there are a lot of small-scale issues which can be taken care of effectively and timely with a telephone call, not mentioning that you will be able to get more details regarding the services before you become a client.
Phone Support in Hosting
All our hosting plans offer telephone support 14 hrs per day even on public holidays, so that if you don't have an account yet, you can phone us and find out more about our services or if we meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can call the telephone number that is closer to you. In case you are an existing customer, we can assist you promptly with any kind of general and billing matters and with numerous technical matters so as to save you time and efforts - we acknowledge the fact that sometimes it is much easier talk to a live person and get things done right away. Certainly, some issues simply cannot be taken care of over the phone, so in such a case you will have to use our ticketing system.