If you ever have any questions with regards to the hosting service in general or if you face a problem with your sites, you will need to touch base with the hosting company’s client support team. It may not make any difference how quickly they’ll respond when you have a query of a general nature, but a problem such as a thwarted app update, for example, may lead to your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer services or goods online, any downtime will affect your website destructively and you can lose current or potential clients. Lots of hosting providers, chiefly resellers, answer support tickets and emails within twenty four hours, but in the online sphere this is far too long, as customers will hardly ever revisit a website that isn’t working properly for prolonged spans of time.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any customer support ticket that you post or any email that you write is just sixty minutes, even if you contact us on weekends and legal holidays. Irrespective of the nature of your problem or question, we’ll lend a hand instantaneously and will supply you with the necessary information to solve any problem with your websites. The actual response time usually does not exceed 15 to 20 minutes, which is why you can just forget about waiting for hours to get an issue solved or what’s even worse – waiting one whole day only to get an answer that more information is necessary whilst nothing is resolved. We will give you assistance without delay because we know how priceless time can be in the dynamic online world. The 1-hour reply time guarantee is valid for any technical or billing enquiry that you might have concerning our hosting.