There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a ticketing system. This is the least complicated communication method for many reasons. In case no help desk team member is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy and paste large pieces of information without needing to worry about misprints, and in case a particular problem requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in one and the same location, so either party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting company is that they are typically separate from the web hosting platform, which suggests that if you need to provide info or to follow directions, you will need to use at least two different admin consoles and this number can increase if you’d like to administer multiple domains. Besides, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you’re browsing through your website files or editing different settings. The ticketing system is being monitored 24x7 by our technical support team representatives and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain support. In stark contrast to certain providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request info regarding any technical or billing issue. Besides, you can read a collection of help articles, which will help you deal with the most common difficulties on your own.