The access to the customer and tech support that a hosting company provides can tell you a lot for the services which they provide as well. In the event that you are allowed to use just emails and tickets, you have most probably found a reseller not the website hosting supplier. When this is the case, you may have to wait for several days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the true web hosting company for extra help. When the provider can provide several means of communication with quick response time which are available at any time, they're almost certainly the top provider, not a reseller. So you'll take advantage of timely assistance and top quality support because they'll have immediate access to the servers where your account is. Regardless of the problem - sales or technical, it's always much better to contact your hosting company directly by using your favourite method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our hosting services include 24/7 tech support plus various options for contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up getting a service that you cannot use. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. In contrast to the vast majority of providers that you can find today, we answer to all the tickets within an hour, so you won't need to wait for a whole day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time warranty, you will receive timely support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that any time you open a support ticket from your billing account or you send an email message regarding any issue with the server or the pre-installed software on it at any time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the perfect option in case the matter involved needs a longer period of time to be resolved or when it should be sent to our administrators, as it is far more convenient to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.